Help & Frequently Asked Questions

Why choose Simple Gifts?

Because we make gift-giving simple without losing the magic. At Simple Gifts, we combine practical products with personal engravings, so each gift is easy to choose but also deeply meaningful. Our goal is to help you create memories, not just buy items.

What products do you offer?

We offer a curated collection of everyday essentials that become unique through personalization. From passport covers and wallets to tumblers, journals, bottles and keychains, every item is selected for quality and then transformed into something one-of-a-kind through engraving.

Where are you located?

Our workshop is based in Edmonton, Alberta, Canada. All engraving is done here, in-house, and we ship across Canada, the US, and internationally. Even though we’re a small business, our reach is global and every single order is handled with care.

Do you have a physical store?

No, we operate exclusively online. This allows us to focus on craftsmanship, fast shipping and affordable pricing. By not running a physical storefront, we put our energy into making your online shopping experience smooth and reliable.

Do you sell only online?

Yes — we are fully online. This keeps things simple, lowers costs, and allows us to focus on better quality and faster turnaround. Whether you’re nearby or abroad, your gift comes directly from our workshop to your door.

Do you make the products yourselves?

Yes! All engravings are made in-house using professional laser equipment. Every single product is checked, cleaned and packaged by us before shipping. The item is outsourced — but we oversee your order from start to finish.

Will I have to pay duties or customs fees?

For US customers, no — all duties are already included in our pricing. Your package will arrive with no surprise fees. Canadian orders include local taxes at checkout. International customers outside North America may still face duties depending on their country.

Do you charge sales tax?

Canadian customers pay GST/HST automatically at checkout based on their province. For US customers, the price you see is final, as duties and taxes are included. Other countries may require local tax or import fees at delivery.

Are duties included for US customers?

Yes, all duties and fees are prepaid for US orders. That means faster customs clearance and no bills on delivery. The total you pay at checkout is your final cost — nothing extra, ever.

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary depending on location, and while Canada and the US are duty-free for our customers, international buyers may need to cover local import fees. We prepare all paperwork to make the process smooth.

Will I face import fees outside of Canada and the US?

Possibly. Customers outside North America should check their local regulations for duties or VAT. While we ship promptly and provide all necessary documentation, each country has its own policies on import charges.

Can I personalize every item?

Almost all of our products can be personalized with names, initials, dates, or custom designs. That’s what makes them special — they become more than just products, they become personal keepsakes.

How do I submit my customization details?

When you checkout, you’ll see a field called “personalize it” or a buyer’s note option. Enter your details there and we’ll engrave exactly as written. For special requests, you can always email us right after placing your order.

Can you engrave symbols or special characters?

Yes! We can engrave symbols, hearts, stars, accents, and many special characters. If you want something unusual, just check with us before ordering and we’ll confirm if it works.

Can I upload my own design or logo?

Yes! For bulk orders of 10 items or more, we can engrave your logo or custom design. Please send your logo file to info@simplegifts.ca , and we’ll provide you with a proof before production to ensure everything looks perfect.

Do you send proofs before engraving?

By default, we engrave directly to keep orders moving fast. If you’d like a proof before production, just ask — we’ll provide one whenever possible. This may add a little extra time to your order.

Can I change or cancel an order?

If engraving hasn’t started yet, we can usually make changes or cancel. Once personalization begins, the order can’t be modified. Please double-check your spelling and details before submitting your order.

Do you keep my design on file?

Yes, if you request it. Keeping your design means you can reorder easily in the future without resubmitting details. This is especially helpful for logos or recurring corporate orders.

Can I order items without engraving?

Of course. If you prefer a clean look, we can ship most products without engraving. Many customers like having the option of both personalized and plain versions. Just make sure to note “blank / no engravings” in the buyer’s note at checkout so we prepare it correctly.

Do you offer gift wrapping?

We don’t currently offer gift wrapping. Our packaging is simple and secure, designed to protect your item during shipping. If you’d like a polished presentation, the box is easy to wrap once it arrives, and many customers choose to add their own personal touch.

How long does shipping take?

Processing usually takes one business day. Delivery across Canada is 2–7 business days, while US orders take 9–14 days. International shipping varies, but we always ship promptly to minimize delays.

Can you ship to PO boxes?

Yes, we ship to PO boxes in Canada and the US. For other countries, some carriers may restrict PO box delivery. If that’s the case, we’ll let you know before dispatching your package.

Do you offer rush shipping?

Sometimes, yes. Contact us before ordering and we’ll let you know if we can prioritize your order. Depending on our schedule and carriers, we may be able to ship faster for urgent gifts.

Do you provide tracking?

Yes, all Canadian and US orders come with tracking. International orders usually include tracking too, though some postal systems provide fewer updates once the package leaves Canada.

Do you ship to the US?

Yes! The US is one of our main markets. Duties are prepaid, so there are no surprise fees. Delivery is smooth and reliable, and most US orders arrive within two weeks.

Do you ship worldwide?

Yes, we ship globally. From Europe to Asia and beyond, we’ll prepare your order with extra care for international travel. Customs fees may apply depending on your country’s rules.

Which carriers do you use?

We ship with Canada Post, USPS for US orders, and reliable international partners for global delivery. We choose carriers based on speed, safety, and value for our customers.

What is your return policy?

We accept returns within 30 days for non-custom products in unused condition. Personalized items can only be returned if defective or if we made an engraving error.

Can I exchange an item?

Yes, for non-personalized items. Customized orders may only be exchanged if they arrived damaged or incorrect. Contact us and we’ll do our best to resolve the issue.

What if my order arrives damaged?

If your product arrives damaged, email us with photos and we’ll quickly send a replacement or process a refund. Your satisfaction is always our top priority.

Can I return personalized items?

Because they’re made uniquely for you, custom products can’t be returned unless defective or incorrect. We strongly encourage double-checking personalization details before placing an order.

Do you refund shipping costs?

Refunds usually cover the product price only. Shipping fees are refunded only if we made a mistake or the item arrived damaged. We always keep fees fair and transparent.

How long do refunds take?

Refunds are processed within 10 business days after approval. Depending on your bank, it may take a little longer for the money to appear in your account.

Which payment methods do you accept?

We accept major credit cards, PayPal, and Shopify Payments. This gives you safe and flexible options at checkout every time.

Is my payment information safe?

Yes — transactions are encrypted and processed securely through Shopify. Your payment details are never shared or exposed to us directly.

Can I pay with PayPal?

Yes, PayPal is available at checkout. Many customers prefer this method for added security and convenience.

Do you offer installment payments?

Currently, payment is required in full at checkout. We’re looking at installment options for the future to make larger orders even more accessible.

Do you store credit card details?

No, we never store your card details. All payment information is handled securely by Shopify’s system, so your data stays protected.

How durable are your products?

Our products are chosen for daily use and durability. From vegan leather accessories to stainless steel drinkware, everything is made to last and finished with care.

Are the engravings permanent?

Yes — engravings are permanent because they’re cut directly into the material. They won’t peel, fade or rub off like printed designs.

Can I wash engraved tumblers in the dishwasher?

We don’t recommend dishwashers for engraved items, as heat and strong detergents can wear down the surface. For best results, hand wash with mild soap and warm water.

How should I clean engraved products?

Use a soft cloth and gentle soap. Avoid abrasive sponges or strong cleaners — they can scratch the surface or dull the engraving. With simple care, your product will last for years.

Will the engraving fade over time?

No, engravings remain sharp since they’re etched into the surface. The product itself may show normal wear over years of use, but the engraving won’t disappear.

Do you use eco-friendly materials?

Yes, whenever possible. We use vegan leather and BPA-free drinkware. This way you get both quality and a product that’s safer for the planet.

Do you inspect items before shipping?

Yes! Every single product is inspected for quality and engraving accuracy before it leaves our workshop. That way, you can trust that your order arrives perfect.

Do you offer bulk or corporate orders?

Yes — we handle bulk and corporate orders regularly. Personalized gifts are a great choice for employee recognition, events, or client appreciation. We also offer tiered discounts for volume orders:

• 10 or more items — use code WHOLESALE10 for 10% off
• 20 or more items — use code WHOLESALE25 for 25% off
• 30 or more items — use code WHOLESALE30 for 30% off

For larger or custom corporate orders, feel free to Contact us directly so we can help arrange the best option for you.

Do you offer wholesale accounts?

Yes. Contact us to discuss wholesale opportunities, pricing, and requirements. We’re open to partnerships that align with our brand values.

How do I contact you?

You can reach us anytime at: Contact us . We’ll be happy to answer your questions, confirm customizations, or resolve any issues quickly.